Frequently Asked Questions

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Please enter via the main entrance at 59 Rose Street and take the lift to Level 1. Head towards the front of the building, where you’ll find the Health on Rose waiting room on your right.
Take a seat and relax—Dr Caroline will come to collect you at your appointment time.

As our administration team works remotely, there’s no need to check in when you arrive.

Dr Caroline offers general practice services. Areas of interest include: 

• Contraception counselling
• Medical termination of pregnancy
• Sexual health
• Pregnancy
• Menopause
• Preventative health
• Chronic disease management
• Mental health
• Neurodivergence care
• Weight management

Dr Caroline does not perform iron infusions or IUD insertions at Health on Rose. She can assess your needs and provide referrals to trusted local providers who offer these services. 

In Victoria, general practitioners are not currently accredited to formally diagnose ADHD.
Dr Caroline can support you with seeking  assessment, and subsequent management options. 

You can schedule an appointment at Health on Rose by  using our online booking system or calling 

03 07067 6999

As a solo GP, Dr Caroline manages her schedule to provide high-quality, ongoing care for her patients.

If you cannot find a suitable appointment or have an urgent concern, please contact the clinic by phone or email. We will do our best to accommodate you promptly.

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

A $50 late cancellation or non-attendance fee applies. 

We understand that life happens, and this fee may be waived where appropriate.

Dr Caroline accepts a limited number of new patients to support high-quality, continuous care for all patients.

If you are new to the clinic, please select the New Patient option when booking online. An intake form will be sent to you ahead of your appointment to gather relevant health information.

To ensure safe and thorough care, all results are discussed during an appointment. Please book a follow-up 1–2 weeks after your tests are completed. Telehealth is appropriate for most result reviews.

Many pathology and imaging providers upload results to My Health Record (MHR), where you may also access a copy. This is especially useful if you are seeing multiple GPs or specialists, helping keep your health information accessible and coordinated.

Repeat prescriptions for regular medications , updated specialist referrals or a medical certificate can often be requested without an appointment.

As this service is provided outside of a consultation, it does not attract a Medicare rebate.

In some cases, a review is required to ensure safe and appropriate care—for example, for ADHD stimulant medications or if it has been more than 12 months since your last review. If this applies, you will receive an email to arrange an appointment.

Requests can be made here

When booking online, you’ll be asked to provide payment details (credit card or PayPal). If you’d prefer not to do this, you’re welcome to phone the clinic to make your booking.

Payment is usually processed after your appointment using your saved details. If you prefer, we can send you an invoice with a secure payment link or BPAY.

If your appointment is eligible for a Medicare rebate, we will process this for you, with funds typically returned to your account within 24 hours.

 Please check your spam or junk folder, as referral letters sent from our medical software can occasionally be filtered there—particularly if it’s your first email from us.

If you’re still unable to locate your referral, please contact Health on Rose on [insert phone number] or email info@drcarolineanderson.com.au, and we’ll be happy to resend it.